Customer Care - How we deliver the finest stationery straight to your door

NoteMaker’s Customer Service team are ready to assist you.
Select from the following categories for information about:

1. CUSTOMER CARE

   • Contact our customer service team
     
   • Gift Wrapping & Gift Vouchers
     
   • Corporate Customers
     
   • Newsletter

2. GENERAL INFORMATION

   • Currency, GST and Taxes
     
   • Payment Methods
     
   • Cancelling your order
     
   • Stock Levels
     
   • Product Authenticity

3. SHIPPING DESTINATIONS AND POSTAGE

   • Delivery Options
     
   • When will my order ship?
     
   • Shipping Times
     
   • Tracking an order
     
   • International Shipping
     
   • Shipping Costs
     
   • Product Packaging

4. PRIVACY POLICY

   • How we respect your privacy

5. RETURNS & EXCHANGES

   • Normal Returns/Exchanges for Standard Web Orders
     
   • Return/Exchanges for Sale Items and Bulk/Special Rate Orders
     
   • Warranty Returns
     
   • Incorrect Delivery Returns

CUSTOMER CARE

Contact Customer Service:

You can talk to someone over the phone by calling us on +61 3 9314 4304. Or you can contact us anytime via our email form on our contact us page.

Gift Wrapping:

One of the great advantages to shopping at NoteMaker is that we provide gift wrapping with any purchase.

Gift Vouchers:

Perfect for those days when you can’t decide or want your friend/loved one to choose something perfect. We offer $25, $50, $100 or $200 gift vouchers. You will receive the voucher, with unique code, in the post or, if you prefer, an e-certificate can be sent to yourself or the chosen recipient.

Corporate customers:

Corporate customers receive a full tax invoice with every purchase.

Regular corporate clients may be able to arrange a discounted rate for larger quantities. Visit our bulk orders page or, call or email us for assistance.

News from NoteMaker:

Keep in touch with the latest news from the stationery world with our E-Newsletter

GENERAL INFORMATION

Currency, GST & Taxes:

All prices are in Australian dollars and include a 10% goods and service tax (GST).

Payment methods:

Online payments are made via either Direct Payment Services or Paypal. Both options use the latest secure technology and fraud protection.

If you are not comfortable purchasing online, that’s fine. We also offer a number of other convenient payment options including phone/fax your credit card details (Visa, Mastercard & American Express), direct deposit, personal cheques and money orders.

Please note that some payment methods, such as Direct Bank Deposit and Cheque, are not necessarily instant transactions and will not be sent until the funds have been cleared. If you require your order sent immediately, we recommend credit card transactions.

Cancelling Your Order:

After you have clicked “Confirm Order,” your order begins to process and you cannot make any online changes to it. To cancel your order prior to shipment, you must contact us – please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

Are your stock levels correct?

Our stock levels are very accurate. However, rarely the product you ordered may not be in stock. We will contact you immediately to let you know if this occurs.

How do I know your products are authentic?

We guarantee all of our merchandise is genuine and authentic.

PRIVACY POLICY

NoteMaker respects your right to privacy.

Collection Of Information – NoteMaker only collects the information needed to conduct our business. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information and stock availability. You will only receive special offers/promotions via email if you choose to sign up for our newsletter…which you can opt out of at any time. We do not sell your details to anyone.

Disclosure – For the purpose of processing your order, we may disclose your details to: Our payment gateway service provider and postage/courier companies. We may disclose your details where required by law to government or regulatory authorities.

Access – You have the right to access any of your personal details kept by NoteMaker. You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us.

RETURNS AND EXCHANGES

Returns/Exchanges For Standard Web Orders

Our Simple 45 Day Return Policy (Exchanges and Refunds) – If you’d like to exchange your purchase for another, place a separate new order online or by calling on +61 3 9314 4304 now. We then arrange return of the previously ordered item(s) to NoteMaker for a refund.

There is no NoteMaker credit and all orders are treated independently.

Products purchased from NoteMaker automatically include a 45 day refund/exchange option (this excludes sale/discount items/bulk purchases). If the item you ordered is not quite what you had in mind you can return it for an exchange/refund, exclusive of shipping costs, within 45 days of date of purchase. We will recover the raw cost of postage, even if your order was sent with a free postage offer.

All returned items need to be in perfect unused condition complete with original packaging and should include a copy of your order form. Should the product not be in original condition, please contact us before returning it. There is a $15.00 service and repacking charge for any returned items not in original unopened condition.

You should also include a copy of the Returns/Exchange Form, which can be downloaded here.

We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit.

Returns/Exchanges For Sale Items & Bulk/Special Rate Orders

Products purchased in large quantities, at reduced rates may not be returned or exchanged.

Warranty Returns

In the rare case that you receive a faulty/damaged product upon delivery, simply contact NoteMaker and we will organise to have the item replaced. All faulty/damaged goods must be returned to us for inspection. We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit.

When returning the defective goods you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.

Incorrect Delivery Returns

We do our very best to avoid this, but if you think you have received the wrong item, then please contact us.

When returning the goods you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.